I was the Project team lead and Design Consultant for the successful Discovery, Design and Delivery of a web-based PWA application to modernise the ‘support worker staff’ experience by eliminating paper/email data communication and digitising the whole worker experience.

The resultant app allowed Support Workers to view and manage Shift Offers, Rosters, Timesheets and Availability for work, and leveraged web-based push notifications to alert the workers of new shifts becoming available.

Delivery of the application involved navigating challenging, complex stakeholder and technical environments, and integrating data from a legacy systems in the midst of changing the way the business operates, all whilst ensuring a usable end-user experience for support workers as well as a great customer experience for ONCALL.

My roles

• Project Lead, Scrum Master
• Business Consulting (Discovery, Business Analysis, requirements gathering and Backlog User Story writing)
• UX Design Consulting (Design Sprint (Purple Labs), User Testing, Prototype, Visual Concepts and Design)
• Front-end development (HTML, CSS, JS)
• Acceptance Testing

Project Methodology

The standard Telstra Purple delivery methodology was used as the process to deliver this project, using a combination of the following:

• Double-Diamond design process
• Agile Scrum Methodology
• Dual-track Delivery
• Learn > Build > Measure > Repeat

Screenshots