Understand · Design · Deliver
I turn complex ideas into scalable, high-impact digital products and platforms
Product Direction & Strategy · Complex Workflow Transformation · Stakeholder Alignment & Delivery Leadership
ABOUT
Product Design Lead
Leading product direction and hands-on experience design across complex digital ecosystems, partnering with organisations to align stakeholders, simplify ambiguity, and translate strategic intent into scalable, high-impact solutions.
10+
years leading complex product design
25+
years shaping technology platforms
Expertise
- Leading product design across SaaS and enterprise systems
- Simplifying complex workflows into scalable product solutions
- Driving discovery to shape product direction
- Establishing scalable patterns and design systems
- Aligning stakeholders and governance priorities
- Designing intuitive, trustworthy operational experiences
Specialities
- Enterprise platforms and operational ecosystems
- Mobile, web, and internal tooling experiences
- Workflow and service transformation
- Decision-support and information architecture
- Accessibility and trust in complex systems
- Delivery in regulated and governance-heavy environments
PORTFOLIO
Case Studies
Selected initiatives where I led product direction, workflow transformation, and delivery across complex organisational environments.
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Digital Wayfinding Ecosystem
Designing and delivering an award-winning digital wayfinding ecosystem spanning mobile, web, and kiosk touchpoints – transforming fragmented campus navigation into a scalable, accessible platform for confident movement across nine campuses.
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Workforce Operations Platform
Redesigning a fragmented workforce operations ecosystem into a unified support worker platform – simplifying shift management, availability, and scheduling across a national, high-volume care delivery model.
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Recruitment Service Transformation
Re-architecting a fragmented enterprise recruitment service into a cohesive, scalable workflow – aligning stakeholders, simplifying governance, and translating organisational complexity into a streamlined hiring experience.
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ServiceNow Mobile Workflow Experience
Transforming complex enterprise service workflows into an intuitive mobile experience for field teams – reducing cognitive load, improving task completion, and enabling operational awareness in context.
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Enterprise Project Workspace Platform
Designing a scalable project workspace platform balancing enterprise governance with team autonomy – standardising provisioning, improving visibility, and enabling consistent delivery across complex infrastructure programmes.
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Service Delivery Insight Platform
Reframing disconnected reporting into a decision-support dashboard platform – surfacing actionable insight, aligning performance metrics, and enabling proactive service delivery management.
Designing clarity within complexity
I work with organisations facing fragmented workflows, legacy constraints, and evolving
product ecosystems – helping teams define direction, simplify experiences, and deliver
platforms that scale with operational reality.
GET IN TOUCH
Contact
If you’re exploring workflow transformation, product evolution, or service redesign, I’d be happy to connect.