University of Tasmania: UniMaps and UniNav projects

Customer: University of Tasmania (UTAS)

Overview

I was the Project team lead and Design consultant for the award winning, successful delivery of two custom major applications for the University of Tasmania:

UniMaps – a web-based, responsive mobile mapping app that enables students to find their way around UTAS campuses
UniNav – a web-based accessible, touch-screen kiosk version of UniMaps, deployed to physical kiosk devices around campus locations.

Delivery of these two applications involved navigating complex stakeholder and technical environments, and integrating data from a number of different systems, all whilst ensuring a usable end-user experience for students, staff and academics, as well as a great customer experience for UTAS.

The UniMaps app as seen on a mobile device

Standing with the UniNav kiosk in the Morris Miller library, Sandy Bay campus — Proudly standing with the UniNav kiosk in the Morris Miller library, Sandy Bay campus

The UniMaps app as seen on a tablet device

My Roles

Project Lead, Scrum Master
Business Consulting (Business Analysis, requirements gathering and Backlog User Story writing)
UX Design Consulting (Prototype, Visual Concepts and Design)
Front-end development (HTML, CSS, JS)
Testing

The standard Telstra Purple delivery methodology was used as the process to deliver the UTAS project, using a combination of the following:

Double-Diamond design process
Agile Scrum Methodology
Dual-track Delivery
Learn > Build > Measure > Repeat

These projects also won two Telstra Enterprise awards: ‘Customer Experience Game Changer’, and ‘Outstanding Product or Service’, as well as a TASICT award for ‘Best application of ICT’ 2023.